[{"data":1,"prerenderedAt":827},["ShallowReactive",2],{"/support/commande-livraison-et-retours":3,"_announcements:dc015ddfcbbd6377658888a4ce62c772bbd0e7b1e608889106338a87f6e63551":18,"_menus:ccdfe1da6aacbffd88d4580cb986a2238ea02f6505911cf85328161f0dd789c7":26,"_menus:af69e862188ce7ba8ca4ef52092e25824e105a43e1d007dd094c049c32ab46bc":247,"_menus:4b02b61a3982e3f0f467e601f4fb09aeab1c88e4b2d7f65442490edbdb16cdaa":390,"support:686e5174-5f1d-4c80-8038-e545a7118559":494,"support:d69067d4-13fd-4ef3-bd7c-5276ba0fcf86":544,"support:f37a8b74-904d-4566-8575-58902a443dc8":583,"support:770dd46a-1909-4867-8b52-396d18b4265e":611,"support:7218b038-6759-4694-abe4-dd8e2ffe5b24":641,"support:0fa517e9-ff37-4ae8-bb92-0ae595367222":669,"support:d9f6ffb7-693c-517c-9693-51ca917264b2":709,"support:b7400aa1-1a02-501e-9425-e43cf0950820":735,"support:e70fa496-9290-56b8-a9d1-0e251deee47d":758,"support:632bafb6-9de0-5915-ba2b-35b8408ed516":781,"support:29ed5362-5170-55ab-b144-5566e36ec8bc":804},{"_path":4,"_dir":5,"_draft":6,"_partial":7,"_locale":8,"path":9,"id":10,"type":11,"_id":12,"_type":13,"title":14,"_source":15,"_file":16,"_stem":17,"_extension":13},"/_config/d98775dc979f075352fea1cd26c88ed43d27dfab48728244039c0c83a8f2ee58","_config",false,true,"","/support/commande-livraison-et-retours","69957fdc-e67d-4208-bceb-f3d1f21c1103","supports","content:_config:d98775dc979f075352fea1cd26c88ed43d27dfab48728244039c0c83a8f2ee58.json","json","D98775dc979f075352fea1cd26c88ed43d27dfab48728244039c0c83a8f2ee58","content","_config/d98775dc979f075352fea1cd26c88ed43d27dfab48728244039c0c83a8f2ee58.json","_config/d98775dc979f075352fea1cd26c88ed43d27dfab48728244039c0c83a8f2ee58",{"id":19,"slug":20,"items":21},"dc015ddfcbbd6377658888a4ce62c772bbd0e7b1e608889106338a87f6e63551","default",[22],{"title":23,"link":24},"Cet hiver, protégez et apaisez votre peau face au froid",{"path":25},"/collections/essentiels-hiver",{"id":27,"slug":28,"items":29},"ccdfe1da6aacbffd88d4580cb986a2238ea02f6505911cf85328161f0dd789c7","main-desktop",[30,243],{"type":31,"title":32,"featured":33,"items":37},"menu","Produits",{"link":34,"color":35,"media":36},{"label":32},"black",null,[38,92,139,179,230],{"type":39,"items":40},"column",[41,79],{"type":31,"title":42,"featured":43,"items":45},"Sélection",{"link":44,"color":35,"media":36},{"label":42},[46,51,55,59,63,67,71,75],{"type":47,"isNew":7,"link":48},"link",{"label":49,"path":50},"Calendrier de l'Avent 2025","/edito/teasing-calendrier-de-l-avent-2025",{"type":47,"isNew":6,"link":52},{"label":53,"path":54},"Les iconiques","/collections/best-sellers",{"type":47,"isNew":6,"link":56},{"label":57,"path":58},"Nouveautés","/collections/nouveautes",{"type":47,"isNew":6,"link":60},{"label":61,"path":62},"Coffrets cadeaux","/collections/coffrets-cadeaux",{"type":47,"isNew":7,"link":64},{"label":65,"path":66},"Duos, trios et kits","/collections/duos-trios-et-kits",{"type":47,"isNew":6,"link":68},{"label":69,"path":70},"Carte cadeau digitale","/products/carte-cadeau-digitale",{"type":47,"isNew":6,"link":72},{"label":73,"path":74},"Dernière chance","/collections/derniere-chance",{"type":47,"isNew":6,"link":76},{"label":77,"path":78},"Accessoires","/collections/accessoires",{"type":31,"title":80,"featured":81,"items":83},"Noël",{"link":82,"color":35,"media":36},{"label":80},[84,86,89],{"type":47,"isNew":6,"link":85},{"label":61,"path":62},{"type":47,"isNew":6,"link":87},{"label":88,"path":66},"Duos, trios & kits",{"type":47,"isNew":6,"link":90},{"label":91,"path":70},"Carte cadeau digitale ",{"type":39,"items":93},[94],{"type":31,"title":95,"featured":96,"items":98},"Soins visage",{"link":97,"color":35,"media":36},{"label":95},[99,103,107,111,115,119,123,127,131,135],{"type":47,"isNew":6,"link":100},{"label":101,"path":102},"Sérums visage","/collections/serums-visage",{"type":47,"isNew":6,"link":104},{"label":105,"path":106},"Crèmes visage","/collections/cremes-visage",{"type":47,"isNew":7,"link":108},{"label":109,"path":110},"Soins de nuit","/collections/soins-de-nuit",{"type":47,"isNew":7,"link":112},{"label":113,"path":114},"Soins teintés","/collections/soins-teintes",{"type":47,"isNew":6,"link":116},{"label":117,"path":118},"Nettoyants et démaquillants","/collections/nettoyants-et-demaquillants",{"type":47,"isNew":7,"link":120},{"label":121,"path":122},"Contour des yeux","/collections/contour-des-yeux",{"type":47,"isNew":6,"link":124},{"label":125,"path":126},"Soins des lèvres","/collections/soins-des-levres",{"type":47,"isNew":6,"link":128},{"label":129,"path":130},"Solaires et autobronzant","/collections/solaires-et-autobronzant",{"type":47,"isNew":6,"link":132},{"label":133,"path":134},"Lotions et hydrolats","/collections/hydrolats-lotions",{"type":47,"isNew":7,"link":136},{"label":137,"path":138},"Masques et gommages","/collections/masques-et-gommages",{"type":39,"items":140},[141,158],{"type":31,"title":142,"featured":143,"items":145},"Vieillissement cutané",{"link":144,"color":35,"media":36},{"label":142},[146,150,154],{"type":47,"isNew":6,"link":147},{"label":148,"path":149},"Prévention du vieillissement","/collections/prevention-du-vieillissement",{"type":47,"isNew":6,"link":151},{"label":152,"path":153},"Premiers signes de l'âge","/collections/premiers-signes-de-l-age",{"type":47,"isNew":6,"link":155},{"label":156,"path":157},"Peaux matures","/collections/peaux-matures",{"type":31,"title":159,"featured":160,"items":162},"Soins corps et cheveux",{"link":161,"color":35,"media":36},{"label":159},[163,167,171,175],{"type":47,"isNew":6,"link":164},{"label":165,"path":166},"Soins cheveux et cuir chevelu","/collections/soins-cheveux-et-cuir-chevelu",{"type":47,"isNew":6,"link":168},{"label":169,"path":170},"Shampoings activés","/collections/shampoings-actives",{"type":47,"isNew":6,"link":172},{"label":173,"path":174},"Crèmes, huiles et gommages","/collections/cremes-huiles-et-gommages",{"type":47,"isNew":6,"link":176},{"label":177,"path":178},"Solaires corps et autobronzant","/collections/soins-solaires-corps",{"type":39,"items":180},[181],{"type":31,"title":182,"featured":183,"items":185},"Préoccupations",{"link":184,"color":35,"media":36},{"label":182},[186,190,194,198,202,206,210,214,218,222,226],{"type":47,"isNew":6,"link":187},{"label":188,"path":189},"Taches pigmentaires et marques","/collections/taches-pigmentaires-et-marques",{"type":47,"isNew":6,"link":191},{"label":192,"path":193},"Teint terne","/collections/teint-terne",{"type":47,"isNew":6,"link":195},{"label":196,"path":197},"Peau sèche et déshydratée ","/collections/peau-seche-deshydratee",{"type":47,"isNew":6,"link":199},{"label":200,"path":201},"Peaux fragilisées ou atopiques","/collections/peaux-fragilisees-ou-irritees",{"type":47,"isNew":6,"link":203},{"label":204,"path":205},"Rides et perte de fermeté","/collections/rides-perte-de-fermete",{"type":47,"isNew":6,"link":207},{"label":208,"path":209},"Cernes et poches","/collections/cernes-poches",{"type":47,"isNew":6,"link":211},{"label":212,"path":213},"Peau brillante","/collections/peau-brillante",{"type":47,"isNew":7,"link":215},{"label":216,"path":217},"Points noirs et pores dilatés","/collections/points-noirs-pores-dilates",{"type":47,"isNew":6,"link":219},{"label":220,"path":221},"Boutons","/collections/boutons-imperfections",{"type":47,"isNew":6,"link":223},{"label":224,"path":225},"Rougeurs et rosacée","/collections/rougeurs-et-rosacee",{"type":47,"isNew":6,"link":227},{"label":228,"path":229},"Hypersensibilité","/collections/hypersensibilite",{"type":39,"items":231},[232],{"type":233,"media":234,"link":242},"focus",{"type":235,"twic":236,"objectType":237,"importance":238,"urls":239,"alt":241,"preload":6},"image",{"auto":7},"cover","auto",{"default":240},"https://media.typology.com/storyblok/1200x1500/4eb27b2e48/nav-desktop.jpg","Sécheresse et irritations : des soins pour accompagner votre peau en hiver",{"label":241,"path":25},{"type":47,"isNew":6,"link":244},{"label":245,"path":246},"Diagnostic","/diagnostic?source=diagnostic_menu",{"id":248,"slug":249,"featured":250,"items":256},"af69e862188ce7ba8ca4ef52092e25824e105a43e1d007dd094c049c32ab46bc","main-mobile",{"link":251,"color":35,"media":252},{"label":241,"path":25},{"type":235,"twic":253,"objectType":237,"importance":238,"urls":254,"alt":241,"preload":6},{"auto":7},{"default":255},"https://media.typology.com/storyblok/1620x540/71b25e7004/nav-mobile.jpg",[257,268,290,318,332,348,387],{"type":31,"title":258,"featured":259,"items":261},"Les essentiels de l'été",{"link":260,"color":35,"media":36},{"label":258},[262,264],{"type":47,"isNew":6,"link":263},{"label":65,"path":66},{"type":47,"isNew":6,"link":265},{"label":266,"path":267},"La sélection de l'été","/collections/la-selection-de-la-rentree",{"type":31,"title":42,"featured":269,"items":275},{"link":270,"color":35,"media":271},{"label":42},{"type":235,"twic":272,"objectType":237,"importance":238,"urls":273,"alt":42,"preload":6},{"auto":7},{"default":274},"https://media.typology.com/storyblok/1554x561/a7119852a6/racines_family_collection-banner_texture_still-life_image_rgb.jpg",[276,278,280,282,284,286,288],{"type":47,"isNew":6,"link":277},{"label":53,"path":54},{"type":47,"isNew":6,"link":279},{"label":57,"path":58},{"type":47,"isNew":6,"link":281},{"label":61,"path":62},{"type":47,"isNew":6,"link":283},{"label":65,"path":66},{"type":47,"isNew":6,"link":285},{"label":91,"path":70},{"type":47,"isNew":6,"link":287},{"label":73,"path":74},{"type":47,"isNew":6,"link":289},{"label":77,"path":78},{"type":31,"title":95,"featured":291,"items":297},{"link":292,"color":35,"media":293},{"label":95},{"type":235,"twic":294,"objectType":237,"importance":238,"urls":295,"alt":95,"preload":6},{"auto":7},{"default":296},"https://media.typology.com/storyblok/1140x680/58cef54215/better_aging_decouverte_bannerallcollection.jpg",[298,300,302,304,306,308,310,312,314,316],{"type":47,"isNew":6,"link":299},{"label":101,"path":102},{"type":47,"isNew":7,"link":301},{"label":105,"path":106},{"type":47,"isNew":6,"link":303},{"label":109,"path":110},{"type":47,"isNew":6,"link":305},{"label":113,"path":114},{"type":47,"isNew":7,"link":307},{"label":117,"path":118},{"type":47,"isNew":7,"link":309},{"label":121,"path":122},{"type":47,"isNew":6,"link":311},{"label":125,"path":126},{"type":47,"isNew":7,"link":313},{"label":129,"path":130},{"type":47,"isNew":6,"link":315},{"label":133,"path":134},{"type":47,"isNew":6,"link":317},{"label":137,"path":138},{"type":31,"title":142,"featured":319,"items":325},{"link":320,"color":35,"media":321},{"label":142},{"type":235,"twic":322,"objectType":237,"importance":238,"urls":323,"alt":142,"preload":6},{"auto":7},{"default":324},"https://media.typology.com/storyblok/2250x1020/f1e14569a7/better_aging_page-de-collection.jpg",[326,328,330],{"type":47,"isNew":6,"link":327},{"label":148,"path":149},{"type":47,"isNew":6,"link":329},{"label":152,"path":153},{"type":47,"isNew":7,"link":331},{"label":156,"path":157},{"type":31,"title":159,"featured":333,"items":339},{"link":334,"color":35,"media":335},{"label":159},{"type":235,"twic":336,"objectType":237,"importance":238,"urls":337,"alt":159,"preload":6},{"auto":7},{"default":338},"https://media.typology.com/storyblok/1968x1020/a220ce1c03/hair_collection_page.jpg",[340,342,344,346],{"type":47,"isNew":6,"link":341},{"label":165,"path":166},{"type":47,"isNew":6,"link":343},{"label":169,"path":170},{"type":47,"isNew":6,"link":345},{"label":173,"path":174},{"type":47,"isNew":6,"link":347},{"label":177,"path":178},{"type":31,"title":182,"featured":349,"items":355},{"link":350,"color":35,"media":351},{"label":182},{"type":235,"twic":352,"objectType":237,"importance":238,"urls":353,"alt":182,"preload":6},{"auto":7},{"default":354},"https://media.typology.com/storyblok/2250x1020/247dcb8054/spring_collection-1.jpg",[356,358,360,362,364,366,368,371,375,377,379,381,383],{"type":47,"isNew":6,"link":357},{"label":212,"path":213},{"type":47,"isNew":6,"link":359},{"label":216,"path":217},{"type":47,"isNew":6,"link":361},{"label":220,"path":221},{"type":47,"isNew":6,"link":363},{"label":224,"path":225},{"type":47,"isNew":6,"link":365},{"label":188,"path":189},{"type":47,"isNew":6,"link":367},{"label":196,"path":197},{"type":47,"isNew":6,"link":369},{"label":370,"path":201},"Peaux fragilisées et irritées ",{"type":47,"isNew":6,"link":372},{"label":373,"path":374},"Variations hormonales","/edito/serums-periodiques-cycle",{"type":47,"isNew":6,"link":376},{"label":228,"path":229},{"type":47,"isNew":6,"link":378},{"label":208,"path":209},{"type":47,"isNew":6,"link":380},{"label":192,"path":193},{"type":47,"isNew":7,"link":382},{"label":204,"path":205},{"type":47,"isNew":6,"link":384},{"label":385,"path":386},"Psoriasis et Eczéma","/collections/psoriasis-et-eczema",{"type":47,"isNew":6,"link":388},{"label":389,"path":246},"Diagnostic de peau",{"id":391,"slug":392,"items":393},"4b02b61a3982e3f0f467e601f4fb09aeab1c88e4b2d7f65442490edbdb16cdaa","footer",[394,431,466],{"type":31,"title":395,"featured":396,"items":398},"à propos",{"link":397,"color":35,"media":36},{"label":395},[399,403,407,411,415,419,423,427],{"type":47,"isNew":6,"link":400},{"label":401,"path":402},"Notre histoire","/a-propos",{"type":47,"isNew":6,"link":404},{"label":405,"path":406},"Mouvement Black for Good","/black-for-good",{"type":47,"isNew":6,"link":408},{"label":409,"path":410},"Charte de formulation","/carnet/la-charte-de-formulation-typology",{"type":47,"isNew":6,"link":412},{"label":413,"path":414},"Philosophie de nos emballages","/page-emballage",{"type":47,"isNew":6,"link":416},{"label":417,"path":418},"Avis clients","/avis",{"type":47,"isNew":6,"link":420},{"label":421,"path":422},"Rejoindre l'équipe","/rejoindre-lequipe",{"type":47,"isNew":6,"link":424},{"label":425,"path":426},"Affiliation","/affiliation",{"type":47,"isNew":6,"link":428},{"label":429,"path":430},"Carnet","/carnet",{"type":31,"title":432,"featured":433,"items":435},"Aide",{"link":434,"color":35,"media":36},{"label":432},[436,440,444,448,451,455,459,462],{"type":47,"isNew":6,"link":437},{"label":438,"path":439},"Questions fréquentes","/support",{"type":47,"isNew":6,"link":441},{"label":442,"path":443},"Nos points de vente","/nos-points-de-vente",{"type":47,"isNew":6,"link":445},{"label":446,"path":447},"Cadeaux d'entreprise","mailto:partnerships@typology.com",{"type":47,"isNew":6,"link":449},{"label":450,"path":9},"Livraisons et retours",{"type":47,"isNew":6,"link":452},{"label":453,"path":454},"Conditions générales de vente","/conditions-generales-de-vente",{"type":47,"isNew":6,"link":456},{"label":457,"path":458},"Politique de confidentialité","/politique-de-confidentialite",{"type":47,"isNew":6,"link":460},{"label":461,"path":439},"Contactez-nous",{"type":47,"isNew":6,"link":463},{"label":464,"path":465},"Presse","mailto:press@typology.com",{"type":31,"title":53,"featured":467,"items":469},{"link":468,"color":35,"media":36},{"label":53},[470,474,478,482,486,490],{"type":47,"isNew":6,"link":471},{"label":472,"path":473},"Sérum teinté","/products/serum-teinte",{"type":47,"isNew":6,"link":475},{"label":476,"path":477},"Anti-cernes teinté","/products/anti-cernes",{"type":47,"isNew":6,"link":479},{"label":480,"path":481},"Huile à lèvres teinté","/products/huile-teintees",{"type":47,"isNew":6,"link":483},{"label":484,"path":485},"Crème hydratante visage à 9 ingrédients","/products/creme-hydratante-minimaliste",{"type":47,"isNew":6,"link":487},{"label":488,"path":489},"Concentré illuminateur","/products/concentre-illuminateur",{"type":47,"isNew":6,"link":491},{"label":492,"path":493},"Sérum Éclat","/products/serum-a-la-vitamine-c",{"_path":495,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":496,"slug":497,"path":439,"title":498,"categories":499,"action":505,"seo":531,"parent":36,"_id":541,"_type":13,"_source":15,"_file":542,"_stem":543,"_extension":13},"/supports/686e5174-5f1d-4c80-8038-e545a7118559","686e5174-5f1d-4c80-8038-e545a7118559","support","Assistance",[10,500,501,502,503,504],"f8b7a0cf-5b32-4b56-858a-bc75cb918a91","3df75ae8-a65d-4f59-b9fa-ea9d08d25815","9f1b0b5c-683c-41c1-b7e5-5eb8ccf090bb","526bdd3f-28b6-4828-a3ec-feeb2a84c9aa","db5c8933-8b44-48ac-b716-d34612afa72c",{"component":506,"content":507},"SupportZenArticles",{"articles":508},[509,510,511,512,513,514,515,516,517,518,519,520,521,522,523,524,525,526,527,528,529,530],"d9f6ffb7-693c-517c-9693-51ca917264b2","515b6adb-0f79-51c5-a05e-e5d8c06a177a","a78383af-8eb4-532a-b803-2ee1f104e777","a4d83076-c534-5863-863a-797c3fd7d09f","4ae95dd0-15e6-5d54-9558-9e9546340e81","832d7546-c5d4-5638-b45c-3e8b724f611b","f212846f-7243-5558-9ab6-f76d5f4c5b6d","a253f863-6e9b-5bff-bf19-f77508bfa4da","bf29d6cb-8641-5db9-a5a5-cde0a4220321","b7400aa1-1a02-501e-9425-e43cf0950820","8d239f62-f3c2-5968-952b-38defe3e96af","2b5aefd9-e53d-5124-a3cf-c6f922d6e084","11581d82-5a1e-5eb0-9939-b37f14a1b9c1","73d1dbe2-9828-5cd6-a095-d749a5267413","02ba6806-8aa2-5b86-a89c-c97e0039b08e","ae323d99-bda5-5253-8be1-9164ee1f5871","d050681a-6dd4-5c6a-8aa6-c6e61e16241f","b0e8cdf8-9979-52e2-9ce1-bbb78adb8089","4e88dbca-94e3-59a0-8750-45fe5d520d47","f1dc0b7c-c3b7-59b0-8c76-e0a381d5f301","77aef9a7-6b8c-5680-ad83-e81d84901930","b35daf95-8b43-5b1e-af37-996c32f83c2b",{"title":498,"description":532,"image":533,"canonical":535,"alternates":536},"Page principale d'assistance",{"url":534,"alt":498},"https://media.typology.com/images/assistance.jpg","https://staging-fr.typology.com/support",{"fr":535,"us":537,"gb":538,"de":539,"jp":540},"https://staging-us.typology.com/support","https://staging-uk.typology.com/support","https://staging-de.typology.com/support","https://staging-jp.typology.com/support","content:supports:686e5174-5f1d-4c80-8038-e545a7118559.json","supports/686e5174-5f1d-4c80-8038-e545a7118559.json","supports/686e5174-5f1d-4c80-8038-e545a7118559",{"_path":545,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":546,"slug":547,"path":548,"title":549,"categories":550,"action":555,"seo":571,"parent":10,"_id":580,"_type":13,"_source":15,"_file":581,"_stem":582,"_extension":13},"/supports/d69067d4-13fd-4ef3-bd7c-5276ba0fcf86","d69067d4-13fd-4ef3-bd7c-5276ba0fcf86","statut-et-suivi-du-colis","/support/commande-livraison-et-retours/statut-et-suivi-du-colis","Statut & suivi du colis",[551,552,553,554],"147b430f-4196-4606-ac8c-1ef6fbd0b147","ea519ead-15e6-4747-ae1a-2adb2757b57a","1b0842f2-b183-4193-a2e9-e8a40f2fcdd8","567b3075-41f9-43f5-ac5c-c557b6ba465a",{"content":556,"component":506},{"articles":557,"sectionId":570,"categoryId":8,"labelNames":8},[509,512,518,558,559,560,561,562,563,564,565,566,567,568,569],"2063b34b-4e80-5c0e-ac97-439dcce5f583","f2c6c219-8109-5c7d-959c-c59e210f084e","6e01a2d6-2bc8-5de7-a319-0cecb69cc60b","f2524454-e577-515e-a94e-53d621e2a6c8","5cc4b10b-7615-59e7-a120-7c67d176f294","601686c2-6170-51b9-a144-2773a6f6e6b2","ca7db7e5-4455-5dc6-9cec-2e549df72eaa","632bafb6-9de0-5915-ba2b-35b8408ed516","cd29ecc8-d8a0-53e5-86f5-d546c2d72301","9afe92f8-1539-5c01-ae38-90e7c818979d","1552f10c-b0b3-5b42-ac4b-7127eb41799c","29ed5362-5170-55ab-b144-5566e36ec8bc","12860179089810",{"title":572,"description":8,"image":573,"canonical":574,"alternates":575},"Statut & suivi du colis — Assistance",{"url":534,"alt":572},"https://staging-fr.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis",{"fr":574,"us":576,"gb":577,"de":578,"jp":579},"https://staging-us.typology.com/support/orders-shipping-and-returns/order-status-and-tracking","https://staging-uk.typology.com/support/orders-shipping-and-returns/order-status-and-tracking","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/bestellstatus-und--verfolgung","https://staging-jp.typology.com/support/a-delivery-order-or-return/order-status-and-tracking","content:supports:d69067d4-13fd-4ef3-bd7c-5276ba0fcf86.json","supports/d69067d4-13fd-4ef3-bd7c-5276ba0fcf86.json","supports/d69067d4-13fd-4ef3-bd7c-5276ba0fcf86",{"_path":584,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":585,"slug":586,"path":587,"title":588,"categories":589,"action":594,"seo":599,"parent":10,"_id":608,"_type":13,"_source":15,"_file":609,"_stem":610,"_extension":13},"/supports/f37a8b74-904d-4566-8575-58902a443dc8","f37a8b74-904d-4566-8575-58902a443dc8","probleme-lie-a-la-commande-recue","/support/commande-livraison-et-retours/probleme-lie-a-la-commande-recue","Problème lié à la commande reçue",[590,591,592,593],"2a29a327-d339-4a8a-8a0a-4a168228ac42","7b6f1627-495b-4491-a786-72ea6909d1a3","0a9cae74-0c92-426d-8ab5-8c38759e6f6f","6d257c88-3e6a-4455-83fa-47d96535d843",{"content":595,"component":506},{"articles":596,"categoryId":8,"labelNames":598},[519,597],"a042875e-633f-57dd-aee0-92ce2b352106","main_problem",{"title":600,"description":8,"image":601,"canonical":602,"alternates":603},"Problème lié à la commande reçue — Assistance",{"url":534,"alt":600},"https://staging-fr.typology.com/support/commande-livraison-et-retours/probleme-lie-a-la-commande-recue",{"fr":602,"us":604,"gb":605,"de":606,"jp":607},"https://staging-us.typology.com/support/orders-shipping-and-returns/issue-with-order-received","https://staging-uk.typology.com/support/orders-shipping-and-returns/issue-with-order-received","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/problem-mit-der-erhaltenen-bestellung","https://staging-jp.typology.com/support/a-delivery-order-or-return/issue-with-order-received","content:supports:f37a8b74-904d-4566-8575-58902a443dc8.json","supports/f37a8b74-904d-4566-8575-58902a443dc8.json","supports/f37a8b74-904d-4566-8575-58902a443dc8",{"_path":612,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":613,"slug":614,"path":615,"title":616,"categories":617,"action":621,"seo":629,"parent":10,"_id":638,"_type":13,"_source":15,"_file":639,"_stem":640,"_extension":13},"/supports/770dd46a-1909-4867-8b52-396d18b4265e","770dd46a-1909-4867-8b52-396d18b4265e","modifier-ou-annuler-une-commande","/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande","Modifier ou annuler une commande",[618,619,620],"92772919-d1cc-4520-9ef2-985a68437699","9eb17dcc-1a01-42dd-830d-787f4c6d14c4","0cc8adec-f08b-4fce-9763-641745d8ba75",{"content":622,"component":506},{"articles":623,"sectionId":628,"categoryId":8},[529,624,625,626,627],"a7bbdb91-b96b-55e2-8e06-d83a56d88ccb","e70fa496-9290-56b8-a9d1-0e251deee47d","ce4297a5-990b-53ca-8939-b22fc6433157","887a610c-b374-5b83-9adf-dab871e97c84","12860241995154",{"title":630,"description":8,"image":631,"canonical":632,"alternates":633},"Modifier ou annuler une commande — Assistance",{"url":534,"alt":630},"https://staging-fr.typology.com/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande",{"fr":632,"us":634,"gb":635,"de":636,"jp":637},"https://staging-us.typology.com/support/orders-shipping-and-returns/edit-or-cancel-order","https://staging-uk.typology.com/support/orders-shipping-and-returns/edit-or-cancel-order","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/bestellung-bearbeiten-oder-stornieren","https://staging-jp.typology.com/support/a-delivery-order-or-return/edit-or-cancel-order","content:supports:770dd46a-1909-4867-8b52-396d18b4265e.json","supports/770dd46a-1909-4867-8b52-396d18b4265e.json","supports/770dd46a-1909-4867-8b52-396d18b4265e",{"_path":642,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":643,"slug":644,"path":645,"title":646,"categories":647,"action":648,"seo":657,"parent":10,"_id":666,"_type":13,"_source":15,"_file":667,"_stem":668,"_extension":13},"/supports/7218b038-6759-4694-abe4-dd8e2ffe5b24","7218b038-6759-4694-abe4-dd8e2ffe5b24","telecharger-les-factures","/support/commande-livraison-et-retours/telecharger-les-factures","Télécharger les factures",[],{"content":649,"component":656},{"params":650,"requireAuth":7},{"category":651,"ticket_form_id":654,"ticket_subject":655,"useAi":6,"order":7},{"id":652,"value":653},"14464003893906","form_autre_motif_commande","12736198288658","Une livraison, une commande, ou un retour","SupportDownloadInvoices",{"title":658,"description":8,"image":659,"canonical":660,"alternates":661},"Télécharger les factures — Assistance",{"url":534,"alt":658},"https://staging-fr.typology.com/support/commande-livraison-et-retours/telecharger-les-factures",{"fr":660,"us":662,"gb":663,"de":664,"jp":665},"https://staging-us.typology.com/support/orders-shipping-and-returns/download-invoices","https://staging-uk.typology.com/support/orders-shipping-and-returns/download-invoices","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/rechnungen-herunterladen","https://staging-jp.typology.com/support/a-delivery-order-or-return/download-invoices","content:supports:7218b038-6759-4694-abe4-dd8e2ffe5b24.json","supports/7218b038-6759-4694-abe4-dd8e2ffe5b24.json","supports/7218b038-6759-4694-abe4-dd8e2ffe5b24",{"_path":670,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":671,"slug":672,"path":673,"title":674,"categories":675,"action":680,"seo":697,"parent":10,"_id":706,"_type":13,"_source":15,"_file":707,"_stem":708,"_extension":13},"/supports/0fa517e9-ff37-4ae8-bb92-0ae595367222","0fa517e9-ff37-4ae8-bb92-0ae595367222","retours-et-echanges","/support/commande-livraison-et-retours/retours-et-echanges","Retours & échanges",[676,677,678,679],"5248df8b-36bc-4a33-8df7-fc6857b52643","7ff8ec6c-10c5-4694-bab0-f417332c4798","b75f0b2d-b2c3-4c15-b85d-63890a5c15d3","ce08b149-1917-44e7-b40a-fe43dbc913ec",{"content":681,"component":506},{"articles":682,"sectionId":696,"categoryId":8},[511,513,514,516,517,519,521,683,684,685,686,687,688,689,690,691,692,693,597,694,695],"4799282b-0a46-52c1-b397-59bce49aeac7","abbf1729-f440-59e0-b1aa-1936623ed455","dccbb108-6ea0-53af-8063-8eafd41b0fda","1afa6047-532b-5463-ae4a-a4674aa8ce1f","937813a6-495a-53e5-869e-e5eef440e3bb","84995484-191e-55da-a050-f1471a5ef5a8","5714bec2-1e31-5c44-a528-5a375d541e35","dba8c1b5-f597-5fc3-9754-ec71ea592875","407c9c9e-1c01-5347-8952-c326bfb0b3d4","3ddc01d6-25cb-531d-a2f2-3168b168b0a9","cae52ea6-7ee7-5d8b-a533-8b17d16097fe","a29b885f-634c-5bec-96d4-78f3e6773968","b95c38dc-f472-544e-970d-249c084185c4","12844438625938",{"title":698,"description":8,"image":699,"canonical":700,"alternates":701},"Retours & échanges — Assistance",{"url":534,"alt":698},"https://staging-fr.typology.com/support/commande-livraison-et-retours/retours-et-echanges",{"fr":700,"us":702,"gb":703,"de":704,"jp":705},"https://staging-us.typology.com/support/orders-shipping-and-returns/returns-and-exchanges","https://staging-uk.typology.com/support/orders-shipping-and-returns/returns-and-exchanges","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/ruckgabe-und-umtausch","https://staging-jp.typology.com/support/a-delivery-order-or-return/returns-and-exchanges","content:supports:0fa517e9-ff37-4ae8-bb92-0ae595367222.json","supports/0fa517e9-ff37-4ae8-bb92-0ae595367222.json","supports/0fa517e9-ff37-4ae8-bb92-0ae595367222",{"_path":710,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":509,"slug":711,"path":712,"title":713,"categories":714,"action":715,"seo":723,"parent":496,"_id":732,"_type":13,"_source":15,"_file":733,"_stem":734,"_extension":13},"/supports/d9f6ffb7-693c-517c-9693-51ca917264b2","tarifs-et-delais","/support/tarifs-et-delais","Tarifs & Délais",[],{"content":716,"component":722},{"id":509,"body":717,"title":713,"fullSlug":712,"sectionId":570,"categoryId":718,"labelNames":719,"originalZendeskArticleId":721},"\u003Cp dir=\"ltr\">Il faut compter entre 24 et 48 heures ouvrés pour la préparation et l’expédition de votre commande. Le délai de livraison dépendra ensuite du transporteur choisi, entre 48 et 72 heures ouvrés en moyenne pour la livraison standard,\u003Cstrong> le décompte commençant à l'expédition\u003C/strong>. \u003C/p>\n\u003Cp dir=\"ltr\">Les délais sont donnés à titre indicatif et dépendent de facteurs extérieurs corrélés aux conditions de transports, Typology ne pourra pas être tenu responsable d’un retard de livraison et les frais de port ne pourront faire l’objet d’un remboursement. La commande ne pourra pas être annulée pour les raisons citées conformément à nos \u003Ca href=\"https://www.typology.com/support/modifier-ou-annuler-ma-commande\">conditions d'annulation\u003C/a>.\u003C/p>\n\u003Cp dir=\"ltr\">Nous vous invitons également à prendre en compte le jour de la commande, car toute \u003Cstrong>commande passée la veille et pendant le weekend est préparée et expédiée le jour ouvré suivant.\u003C/strong> Ce délai ne pourra pas être considéré comme un retard.\u003C/p>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cdiv class=\"prose-wrapper\">\u003Ctable class=\"w-full table-fixed\" style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">\u003Cspan id=\"isPasted\">Livraison à domicile Colissimo\u003C/span>\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">48H-72H\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Mondial Relay\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">3 à 4 jours\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Chronopost\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">7.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">24H-48H\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\u003C/div>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cp dir=\"ltr\">\u003Cstrong>Délais pour la Belgique\u003C/strong>\u003C/p>\n\u003Cdiv class=\"prose-wrapper\">\u003Ctable class=\"w-full table-fixed\" style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Livraison à domicile Colissimo\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">3-5 jours\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Mondial Relay\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">3-4 jours\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\u003C/div>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cp>\u003Cstrong>Délais pour les DOM-TOM\u003C/strong>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cdiv class=\"prose-wrapper\">\u003Ctable class=\"w-full table-fixed\" style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Livraison à domicile Colissimo\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">5-7 jours\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\u003C/div>\n\u003Cp> \u003C/p>","12798224902930",[720],"main_clr","12860194700306","SupportArticle",{"title":724,"description":8,"image":725,"canonical":726,"alternates":727},"Tarifs & Délais — Assistance",{"url":534,"alt":724},"https://staging-fr.typology.com/support/tarifs-et-delais",{"fr":726,"us":728,"gb":729,"de":730,"jp":731},"https://staging-us.typology.com/support/shipping-fees-and-delay","https://staging-uk.typology.com/support/shipping-fees-and-delay","https://staging-de.typology.com/support/was-sind-meine-versandoptionen","https://staging-jp.typology.com/support/shipping-fees-and-delay","content:supports:d9f6ffb7-693c-517c-9693-51ca917264b2.json","supports/d9f6ffb7-693c-517c-9693-51ca917264b2.json","supports/d9f6ffb7-693c-517c-9693-51ca917264b2",{"_path":736,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":518,"slug":737,"path":738,"title":739,"categories":740,"action":741,"seo":746,"parent":496,"_id":755,"_type":13,"_source":15,"_file":756,"_stem":757,"_extension":13},"/supports/b7400aa1-1a02-501e-9425-e43cf0950820","mon-suivi-n-avance-pas","/support/mon-suivi-n-avance-pas","Mon suivi n'avance pas",[],{"content":742,"component":722},{"id":518,"body":743,"title":739,"fullSlug":738,"sectionId":570,"categoryId":718,"labelNames":744,"originalZendeskArticleId":745},"\u003Cp dir=\"ltr\">Si votre colis vient d’être expédié, nous vous invitons à patienter quelques heures le temps que le suivi se mette à jour dès la prise en charge du colis par le livreur. \u003C/p>\n\u003Cp dir=\"ltr\">Si le suivi est bloqué durant son acheminement, il se peut qu’il n’ait pas encore été flashé à son prochain point d’arrivée. Nous vous invitons à vérifier que le suivi n’avance pas dans les prochaines 24 à 48 heures et à nous contacter si aucune avancée n’est constatée.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>",[720],"12860354095890",{"title":747,"description":8,"image":748,"canonical":749,"alternates":750},"Mon suivi n'avance pas — Assistance",{"url":534,"alt":747},"https://staging-fr.typology.com/support/mon-suivi-n-avance-pas",{"fr":749,"us":751,"gb":752,"de":753,"jp":754},"https://staging-us.typology.com/support/my-tracking-is-not-progressing","https://staging-uk.typology.com/support/my-tracking-is-not-progressing","https://staging-de.typology.com/support/was-ist-wenn-die-sendungsverfolgung-nicht-aktualisiert-wird","https://staging-jp.typology.com/support/my-tracking-is-not-progressing","content:supports:b7400aa1-1a02-501e-9425-e43cf0950820.json","supports/b7400aa1-1a02-501e-9425-e43cf0950820.json","supports/b7400aa1-1a02-501e-9425-e43cf0950820",{"_path":759,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":625,"slug":760,"path":761,"title":762,"categories":763,"action":764,"seo":769,"parent":496,"_id":778,"_type":13,"_source":15,"_file":779,"_stem":780,"_extension":13},"/supports/e70fa496-9290-56b8-a9d1-0e251deee47d","modifier-ou-annuler-ma-commande","/support/modifier-ou-annuler-ma-commande","Modifier ou Annuler ma commande",[],{"content":765,"component":722},{"id":625,"body":766,"title":762,"fullSlug":761,"sectionId":628,"categoryId":718,"labelNames":767,"originalZendeskArticleId":768},"\u003Cp dir=\"ltr\">Nous ne modifions pas les commandes une fois qu'elles sont confirmées.\u003C/p>\n\u003Cp dir=\"ltr\">L’annulation sera possible uniquement si la commande est encore en attente de préparation et exclusivement à travers la \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande/annuler-la-commande\">section\u003C/a> dédiée, une fois la préparation entamée, nous ne serons plus en mesure d’intervenir et l’envoi sera effectué. \u003C/p>",[720],"12863481935250",{"title":770,"description":8,"image":771,"canonical":772,"alternates":773},"Modifier ou Annuler ma commande — Assistance",{"url":534,"alt":770},"https://staging-fr.typology.com/support/modifier-ou-annuler-ma-commande",{"fr":772,"us":774,"gb":775,"de":776,"jp":777},"https://staging-us.typology.com/support/edit-or-cancel-my-order","https://staging-uk.typology.com/support/edit-or-cancel-my-order","https://staging-de.typology.com/support/meine-bestellung-bearbeiten-oder-stornieren","https://staging-jp.typology.com/support/edit-or-cancel-my-order","content:supports:e70fa496-9290-56b8-a9d1-0e251deee47d.json","supports/e70fa496-9290-56b8-a9d1-0e251deee47d.json","supports/e70fa496-9290-56b8-a9d1-0e251deee47d",{"_path":782,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":565,"slug":783,"path":784,"title":785,"categories":786,"action":787,"seo":792,"parent":496,"_id":801,"_type":13,"_source":15,"_file":802,"_stem":803,"_extension":13},"/supports/632bafb6-9de0-5915-ba2b-35b8408ed516","mon-colis-est-en-retour-expediteur","/support/mon-colis-est-en-retour-expediteur","Mon colis est en retour expéditeur",[],{"content":788,"component":722},{"id":565,"body":789,"title":785,"fullSlug":784,"sectionId":570,"categoryId":718,"labelNames":790,"originalZendeskArticleId":791},"\u003Cp>\u003Cspan id=\"isPasted\">Si votre colis a été réexpédié vers notre entrepôt, nous vous invitons à vérifier l’adresse indiquée dans un premier temps par vos soins. Une prise en charge automatisée est possible \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/mon-colis-a-ete-renvoye-a-l-expediteur\">ici\u003C/a>.\u003C/span>\u003C/p>",[720],"12860314236562",{"title":793,"description":8,"image":794,"canonical":795,"alternates":796},"Mon colis est en retour expéditeur — Assistance",{"url":534,"alt":793},"https://staging-fr.typology.com/support/mon-colis-est-en-retour-expediteur",{"fr":795,"us":797,"gb":798,"de":799,"jp":800},"https://staging-us.typology.com/support/my-package-is-being-returned-to-the-sender","https://staging-uk.typology.com/support/my-package-is-being-returned-to-the-sender","https://staging-de.typology.com/support/mein-paket-wurde-an-den-absender-zuruckgeschickt-was-wird-damit-passieren","https://staging-jp.typology.com/support/my-package-is-being-returned-to-the-sender","content:supports:632bafb6-9de0-5915-ba2b-35b8408ed516.json","supports/632bafb6-9de0-5915-ba2b-35b8408ed516.json","supports/632bafb6-9de0-5915-ba2b-35b8408ed516",{"_path":805,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":569,"slug":806,"path":807,"title":808,"categories":809,"action":810,"seo":815,"parent":496,"_id":824,"_type":13,"_source":15,"_file":825,"_stem":826,"_extension":13},"/supports/29ed5362-5170-55ab-b144-5566e36ec8bc","je-n-ai-pas-recu-mon-colis","/support/je-n-ai-pas-recu-mon-colis","Je n'ai pas reçu mon colis",[],{"content":811,"component":722},{"id":569,"body":812,"title":808,"fullSlug":807,"sectionId":570,"categoryId":718,"labelNames":813,"originalZendeskArticleId":814},"\u003Cp dir=\"ltr\">Si le suivi déclare votre colis comme livré, nous vous recommandons d’attendre la fin de la journée avant de contacter le service client, le suivi a peut-être été mis à jour en avance par le livreur et le colis peut-être encore en cours de livraison.\u003C/p>\n\u003Cp dir=\"ltr\">Nous vous invitons ensuite à vérifier auprès de votre gardien et de vos voisins ainsi qu’à votre bureau de poste si votre commande n’y a pas été déposée. Après ces vérifications, vous pouvez nous contacter et nous trouverons une solution ensemble.\u003C/p>\n\u003Cp>Veuillez noter que certains produits de notre catalogue sont disponibles en quantités très limitées \u003Cspan id=\"isPasted\">(calendrier de l'avent)\u003C/span> et ne sont pas éligibles à une résolution de réclamation client avec renvois aux frais de la marque. (voir \u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---reclamation\">ici\u003C/a>)\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>",[720],"12860266349586",{"title":816,"description":8,"image":817,"canonical":818,"alternates":819},"Je n'ai pas reçu mon colis — Assistance",{"url":534,"alt":816},"https://staging-fr.typology.com/support/je-n-ai-pas-recu-mon-colis",{"fr":818,"us":820,"gb":821,"de":822,"jp":823},"https://staging-us.typology.com/support/i-did-not-receive-my-package","https://staging-uk.typology.com/support/i-did-not-receive-my-package","https://staging-de.typology.com/support/was-ist-wenn-mein-paket-laut-sendungsverfolgung-zugestellt-wurde-ich-es-aber-nicht-erhalten-habe","https://staging-jp.typology.com/support/i-did-not-receive-my-package","content:supports:29ed5362-5170-55ab-b144-5566e36ec8bc.json","supports/29ed5362-5170-55ab-b144-5566e36ec8bc.json","supports/29ed5362-5170-55ab-b144-5566e36ec8bc",1774873384099]