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à partager",[],{"content":621,"component":626},{"params":622},{"subject":623,"category":625,"ticket_form_id":545,"ticket_subject":499,"useAi":7,"order":7},{"id":540,"value":624},"form_remarques_à_partager",{"id":543,"value":544},"SupportContactForm",{"title":628,"description":8,"image":629,"canonical":630,"alternates":631},"Remarques à partager — Assistance",{"url":518,"alt":628},"https://staging-fr.typology.com/support/commande-livraison-et-retours/probleme-lie-a-la-commande-recue/remarques-a-partager",{"fr":630,"us":632,"gb":633,"de":634,"jp":635},"https://staging-us.typology.com/support/orders-shipping-and-returns/issue-with-order-received/feedback","https://staging-uk.typology.com/support/orders-shipping-and-returns/issue-with-order-received/feedback","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/problem-mit-der-erhaltenen-bestellung/feedback","https://staging-jp.typology.com/support/a-delivery-order-or-return/issue-with-order-received/feedback","content:supports:6d257c88-3e6a-4455-83fa-47d96535d843.json","supports/6d257c88-3e6a-4455-83fa-47d96535d843.json","supports/6d257c88-3e6a-4455-83fa-47d96535d843",{"_path":640,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":641,"slug":642,"path":643,"title":644,"categories":645,"action":646,"seo":655,"parent":525,"_id":664,"_type":13,"_source":15,"_file":665,"_stem":666,"_extension":13},"/supports/8d239f62-f3c2-5968-952b-38defe3e96af","8d239f62-f3c2-5968-952b-38defe3e96af","nos-conditions-de-retour","/support/nos-conditions-de-retour","Nos conditions de retour",[],{"content":647,"component":654},{"id":641,"body":648,"title":644,"fullSlug":643,"sectionId":649,"categoryId":650,"labelNames":651,"originalZendeskArticleId":653},"\u003Cp>\u003Cstrong>\u003Cspan class=\"wysiwyg-underline\">Nos délais\u003C/span>\u003C/strong>\u003C/p>\u003Cp>Conformément à la réglementation en vigueur, pour la France métropolitaine, vous avez 14 jours à compter de la réception de votre commande pour demander un retour des produits. \u003C/p>\u003Cp>Pour rappel, si vous retournez votre commande, les produits offerts doivent également être retournés. Soyez vigilants, des produits reçus qui ne feront pas partie de la commande désignée lors de la demande de retour seront considérés comme des produits reçus en trop. Veuillez noter par ailleurs que les frais de retour sont applicables sur chaque commande et individuellement.\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cspan class=\"wysiwyg-underline\">État des produits\u003C/span>\u003C/strong>\u003C/p>\u003Cp data-start=\"161\" data-end=\"282\">Les produits ne peuvent être retournés s’ils ont été ouverts ou utilisés, ou pour des raisons d’hygiène ou de sécurité.\u003C/p>\u003Cp data-start=\"284\" data-end=\"529\">Ils doivent être renvoyés complets, dans leur emballage et dans leur état d’origine. Nous vous invitons à replacer les sérums dans leurs manchons cartonnés pour un transport sécurisé. Dans ce cadre, votre responsabilité est engagée jusqu’à la réception du colis.\u003C/p>\u003Cp data-start=\"531\" data-end=\"648\">Tout produit endommagé, incomplet ou mal emballé sera considéré comme non conforme et ne pourra pas être remboursé.\u003C/p>\u003Cp data-start=\"650\" data-end=\"782\">En cas de retour non conforme, aucun remboursement ne sera effectué et le colis ne sera pas renvoyé.\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cspan class=\"wysiwyg-underline\">Les prochaines étapes\u003C/span>\u003C/strong>\u003C/p>\u003Cp>Une fois votre demande de retour effectuée via notre page \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/retours-et-echanges/j-ai-change-d-avis\">Support\u003C/a>, une étiquette de retour sera éditée sur l'espace.\u003C/p>\u003Cp>Vous pourrez alors retourner votre commande en déposant le colis au bureau de poste, ce qui vous coutera 4.90 euros (déduit de votre remboursement final*). Ces frais de retour sont appliqués selon les tarifs en vigueur pratiqués par les transporteurs.\u003C/p>\u003Cp>Le colis sera acheminé vers notre entrepôt pour être reçu, contrôlé puis traité par nos équipes. Si votre retour est conforme, le remboursement sera effectué au plus vite. \u003C/p>\u003Cp>\u003Cem>Attention, les produits retournés devront également faire partie du colis d’origine et ne doivent pas être issus d’une précédente réclamation. Dans ce cas, le service client vous proposera une solution adaptée à la situation.\u003C/em>\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---reclamation\">\u003Cstrong>\u003Cspan class=\"wysiwyg-underline\">Conditions Spéciales Offres de Noël & éditions limitées\u003C/span>\u003C/strong>\u003C/a>\u003C/p>\u003Cp>Les offres de Noël étant disponibles en quantité très limitée (Calendrier & coffrets), ces produits ne pourront pas faire l’objet d’une demande de retour ou d’un échange. \u003Cbr>Pour signaler un souci avec l’un de vos produits, veuillez contacter le service client sous 14 jours après réception du colis.\u003Cbr>\u003Cstrong>Toute demande faite après ces délais ne pourra pas être prise en charge.\u003C/strong>\u003C/p>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cem>*Dans certains cas, le remboursement sera effectué exclusivement sous forme de crédit. Dans d’autres situations, vous pourrez choisir entre un remboursement sur votre moyen de paiement initial ou un remboursement en crédits. Une fois votre choix confirmé, il ne pourra plus être modifié.\u003C/em>\u003Cbr>Veuillez retrouver toutes les conditions de remboursement en crédit ici :\u003C/p>\u003Cp>\u003Ca href=\"https://www.typology.com/support/conditions-d-eligibilite-au-remboursement-en-credits\">Conditions d’éligibilité au remboursement en crédits\u003C/a>\u003Cbr>\u003Ca href=\"https://www.typology.com/support/peut-on-modifier-le-mode-de-remboursement-apres-validation--credit\">Peut-on modifier le mode de remboursement après validation ? (crédit)\u003C/a>\u003Cbr>\u003Ca href=\"https://www.typology.com/support/comment-fonctionnent-les-credits-\">Comment fonctionnent les crédits ?\u003C/a>\u003C/p>","12844438625938","12798224902930",[652],"main_problem","12844416801938","SupportArticle",{"title":656,"description":8,"image":657,"canonical":658,"alternates":659},"Nos conditions de retour — Assistance",{"url":518,"alt":656},"https://staging-fr.typology.com/support/nos-conditions-de-retour",{"fr":658,"us":660,"gb":661,"de":662,"jp":663},"https://staging-us.typology.com/support/return-policy","https://staging-uk.typology.com/support/return-policy","https://staging-de.typology.com/support/unser-ruckgaberecht","https://staging-jp.typology.com/support","content:supports:8d239f62-f3c2-5968-952b-38defe3e96af.json","supports/8d239f62-f3c2-5968-952b-38defe3e96af.json","supports/8d239f62-f3c2-5968-952b-38defe3e96af",{"_path":668,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":669,"slug":670,"path":671,"title":672,"categories":673,"action":674,"seo":679,"parent":525,"_id":688,"_type":13,"_source":15,"_file":689,"_stem":690,"_extension":13},"/supports/a042875e-633f-57dd-aee0-92ce2b352106","a042875e-633f-57dd-aee0-92ce2b352106","echanger-un-produit","/support/echanger-un-produit","Échanger un produit",[],{"content":675,"component":654},{"id":669,"body":676,"title":672,"fullSlug":671,"sectionId":649,"categoryId":650,"labelNames":677,"originalZendeskArticleId":678},"\u003Cp>\u003Cspan id=\"isPasted\">Nous ne proposons pas d'échange. Si vous ne souhaitez pas garder vos produits et qu'ils n'ont pas été ouverts, nous vous invitons à consulter nos conditions de\u003C/span>\u003Cspan id=\"isPasted\"> retour.\u003C/span>\u003C/p>",[652],"12844485234578",{"title":680,"description":8,"image":681,"canonical":682,"alternates":683},"Échanger un produit — Assistance",{"url":518,"alt":680},"https://staging-fr.typology.com/support/echanger-un-produit",{"fr":682,"us":684,"gb":685,"de":686,"jp":687},"https://staging-us.typology.com/support/exchange-policy","https://staging-uk.typology.com/support/exchange-policy","https://staging-de.typology.com/support/kann-ich-einen-artikel-umtauschen","https://staging-jp.typology.com/support/exchange-policy","content:supports:a042875e-633f-57dd-aee0-92ce2b352106.json","supports/a042875e-633f-57dd-aee0-92ce2b352106.json","supports/a042875e-633f-57dd-aee0-92ce2b352106",1774873383044]