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Notre équipe sera ravie de pouvoir répondre à vos questions !\u003C/span>\u003C/p>","Mon paiement a été refusé",{"category":558,"ticket_form_id":561,"ticket_subject":562,"useAi":6,"order":7},{"id":559,"value":560},"14463775108754","form_difficulté_de_paiement","12529908594066","Problème technique sur le site web / app","/support/mon-paiement-a-ete-refuse","12844257823890",[],"SupportArticle",{"title":568,"description":8,"image":569,"canonical":570,"alternates":571},"Difficulté de paiement — Assistance",{"url":535,"alt":568},"https://staging-fr.typology.com/support/probleme-technique-sur-le-site-web--app/difficulte-de-paiement",{"fr":570,"us":572,"gb":573,"de":574,"jp":575},"https://staging-us.typology.com/support/technical-problem-on-the-website--app/payment-error","https://staging-uk.typology.com/support/technical-problem-on-the-website/payment-error","https://staging-de.typology.com/support/technisches-problem-auf-der-website--app/zahlungsfehler","https://staging-jp.typology.com/support/technical-problem-on-the-website/payment-error","content:supports:31773bee-29f8-4782-a35b-34e16855dccd.json","supports/31773bee-29f8-4782-a35b-34e16855dccd.json","supports/31773bee-29f8-4782-a35b-34e16855dccd",{"_path":580,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":581,"slug":582,"path":583,"title":584,"categories":585,"action":586,"seo":593,"parent":10,"_id":602,"_type":13,"_source":15,"_file":603,"_stem":604,"_extension":13},"/supports/6e1b7903-b7c7-4bed-a5b3-43a580472306","6e1b7903-b7c7-4bed-a5b3-43a580472306","autre","/support/probleme-technique-sur-le-site-web--app/autre","Autre",[],{"content":587,"component":592},{"params":588},{"category":589,"ticket_form_id":590,"ticket_subject":562,"useAi":7,"order":7},{"id":590,"value":591},"14463625165458","form_autre_problème_technique","SupportContactForm",{"title":594,"description":8,"image":595,"canonical":596,"alternates":597},"Autre — Assistance",{"url":535,"alt":594},"https://staging-fr.typology.com/support/probleme-technique-sur-le-site-web--app/autre",{"fr":596,"us":598,"gb":599,"de":600,"jp":601},"https://staging-us.typology.com/support/technical-problem-on-the-website--app/other","https://staging-uk.typology.com/support/technical-problem-on-the-website/other","https://staging-de.typology.com/support/technisches-problem-auf-der-website--app/sonstiges","https://staging-jp.typology.com/support/technical-problem-on-the-website/other","content:supports:6e1b7903-b7c7-4bed-a5b3-43a580472306.json","supports/6e1b7903-b7c7-4bed-a5b3-43a580472306.json","supports/6e1b7903-b7c7-4bed-a5b3-43a580472306",{"_path":606,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":531,"slug":607,"path":608,"title":609,"categories":610,"action":611,"seo":618,"parent":10,"_id":627,"_type":13,"_source":15,"_file":628,"_stem":629,"_extension":13},"/supports/b35daf95-8b43-5b1e-af37-996c32f83c2b","bien-renseigner-son-adresse-postale","/support/bien-renseigner-son-adresse-postale","Bien renseigner son adresse postale",[],{"content":612,"component":566},{"id":531,"body":613,"title":609,"fullSlug":608,"sectionId":614,"categoryId":615,"labelNames":616,"originalZendeskArticleId":617},"\u003Cp data-start=\"208\" data-end=\"472\">Lors de votre commande, veillez à renseigner tous les champs obligatoires de votre adresse : numéro et nom de rue, code postal et ville. Ces informations sont essentielles pour assurer la bonne livraison de votre colis et éviter tout retour en centre de tri.\u003C/p>\n\u003Cp data-start=\"474\" data-end=\"612\">Attention : votre adresse ne doit pas dépasser 32 caractères, sous peine de voir votre colis bloqué en chaîne de préparation.\u003C/p>\n\u003Cp data-start=\"614\" data-end=\"911\">L’adresse de livraison doit correspondre à un lieu à votre disposition, où vous êtes en mesure de réceptionner le colis. Si vous n’êtes plus en mesure de réceptionner votre colis à l’adresse indiquée, la livraison restera effectuée selon vos informations initiales.\u003C/p>\n\u003Cp data-start=\"913\" data-end=\"1201\">Si vous indiquez une adresse qui n’est pas votre adresse personnelle, le colis sera remis à la personne présente sur le lieu de livraison, conformément à votre choix. Ni le transporteur ni Typology ne pourront être tenus responsables des incidents survenant après le dépôt du colis.\u003C/p>\n\u003Cp data-start=\"1203\" data-end=\"1351\">Aucun renvoi ni remplacement ne pourra être effectué si la livraison a été effectuée à l’adresse que vous avez renseignée lors de la commande.\u003C/p>\n\u003Cp data-start=\"1353\" data-end=\"1505\">Si nécessaire, nous vous invitons à opter pour une livraison en point de retrait, lorsque cette option est disponible sur le suivi de votre colis.\u003C/p>","12860511055378","12798242368786",[],"12863514253586",{"title":619,"description":8,"image":620,"canonical":621,"alternates":622},"Bien renseigner son adresse postale — Assistance",{"url":535,"alt":619},"https://staging-fr.typology.com/support/bien-renseigner-son-adresse-postale",{"fr":621,"us":623,"gb":624,"de":625,"jp":626},"https://staging-us.typology.com/support/provide-a-valid-postal-address","https://staging-uk.typology.com/support/provide-a-valid-postal-address","https://staging-de.typology.com/support/adresse-fur-die-lieferung-korrekt-angeben","https://staging-jp.typology.com/support/provide-a-valid-postal-address","content:supports:b35daf95-8b43-5b1e-af37-996c32f83c2b.json","supports/b35daf95-8b43-5b1e-af37-996c32f83c2b.json","supports/b35daf95-8b43-5b1e-af37-996c32f83c2b",{"_path":631,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":632,"slug":633,"path":634,"title":635,"categories":636,"action":637,"seo":642,"parent":10,"_id":651,"_type":13,"_source":15,"_file":652,"_stem":653,"_extension":13},"/supports/8971b4cc-f158-5694-ab26-0dc2cdb382fa","8971b4cc-f158-5694-ab26-0dc2cdb382fa","passer-commande","/support/passer-commande","Passer commande",[],{"content":638,"component":566},{"id":632,"body":639,"title":635,"fullSlug":634,"sectionId":614,"categoryId":615,"labelNames":640,"originalZendeskArticleId":641},"\u003Cp>Vérifiez que vous naviguez bien sur le site correspondant à votre pays de livraison, le site France ne livre qu’en France et en Belgique. Pour tout autre pays, il faudra passer par le site dédié en cliquant sur le déroulant en haut à droite du site.\u003Cbr>Lorsque votre commande est validée, vous recevrez un mail de confirmation comportant le numéro de votre commande ainsi que le récapitulatif de votre panier. Vous pouvez également retrouver le détail de votre commande dans votre espace client.\u003C/p>",[],"12860532153362",{"title":643,"description":8,"image":644,"canonical":645,"alternates":646},"Passer commande — Assistance",{"url":535,"alt":643},"https://staging-fr.typology.com/support/passer-commande",{"fr":645,"us":647,"gb":648,"de":649,"jp":650},"https://staging-us.typology.com/support/purchase","https://staging-uk.typology.com/support/purchase","https://staging-de.typology.com/support/wie-kann-ich-bestellen","https://staging-jp.typology.com/support/purchase","content:supports:8971b4cc-f158-5694-ab26-0dc2cdb382fa.json","supports/8971b4cc-f158-5694-ab26-0dc2cdb382fa.json","supports/8971b4cc-f158-5694-ab26-0dc2cdb382fa",{"_path":655,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":656,"slug":657,"path":658,"title":659,"categories":660,"action":661,"seo":666,"parent":10,"_id":675,"_type":13,"_source":15,"_file":676,"_stem":677,"_extension":13},"/supports/dca7616e-3e0c-504f-81df-e8fee2c86e96","dca7616e-3e0c-504f-81df-e8fee2c86e96","je-n-ai-pas-recu-de-mail-de-confirmation","/support/je-n-ai-pas-recu-de-mail-de-confirmation","Je n'ai pas reçu de mail de confirmation",[],{"content":662,"component":566},{"id":656,"body":663,"title":659,"fullSlug":658,"sectionId":614,"categoryId":615,"labelNames":664,"originalZendeskArticleId":665},"\u003Cp dir=\"ltr\">Dans un premier temps, nous vous invitons à vérifier vos spams, ensuite assurez-vous que vous avez bien utilisé le même mail, en utilisant le paiement rapide (Paypal, Apple Pay) il se peut que vous ayez renseigné automatiquement d’autres coordonnées.\u003C/p>\n\u003Cp dir=\"ltr\">Si vous ne trouvez pas, il se peut qu’il y ait une erreur de frappe. Nous vous invitons donc à nous contacter avec votre nom complet utilisé lors de l’achat, votre adresse de livraison et la date de prise de commande pour nous permettre de rechercher votre commande. \u003C/p>\n\u003Cp>En cas de débit sans confirmation de commande, sur les plateformes de paiement type PayPal, nous vous invitons à nous joindre avec des captures d'écran du prélèvement pour faciliter la recherche de nos équipes. La date du prélèvement ainsi que l'adresse email liée au compte PayPal (les emails renseignés peuvent parfois différer des emails de vos comptes Typology) seront nécessaires.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>",[],"12863461806482",{"title":667,"description":8,"image":668,"canonical":669,"alternates":670},"Je n'ai pas reçu de mail de confirmation — Assistance",{"url":535,"alt":667},"https://staging-fr.typology.com/support/je-n-ai-pas-recu-de-mail-de-confirmation",{"fr":669,"us":671,"gb":672,"de":673,"jp":674},"https://staging-us.typology.com/support/i-have-not-received-a-confirmation-email","https://staging-uk.typology.com/support/i-have-not-received-a-confirmation-email","https://staging-de.typology.com/support/ich-habe-keine-bestatigungsmail-erhalten-was-soll-ich-tun","https://staging-jp.typology.com/support/i-have-not-received-a-confirmation-email","content:supports:dca7616e-3e0c-504f-81df-e8fee2c86e96.json","supports/dca7616e-3e0c-504f-81df-e8fee2c86e96.json","supports/dca7616e-3e0c-504f-81df-e8fee2c86e96",{"_path":679,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":680,"slug":681,"path":682,"title":683,"categories":684,"action":685,"seo":690,"parent":10,"_id":699,"_type":13,"_source":15,"_file":700,"_stem":701,"_extension":13},"/supports/63c1c3f8-7c89-5d68-9438-1ba8f96e7fbd","63c1c3f8-7c89-5d68-9438-1ba8f96e7fbd","selectionner-un-produit-offert","/support/selectionner-un-produit-offert","Sélectionner un produit offert",[],{"content":686,"component":566},{"id":680,"body":687,"title":683,"fullSlug":682,"sectionId":614,"categoryId":615,"labelNames":688,"originalZendeskArticleId":689},"\u003Cp dir=\"ltr\">Nous offrons un produit selon le montant de votre commande (hors frais de port). Ces produits sont sélectionnés automatiquement avant la confirmation de votre panier. Vous avez ensuite la possibilité de le changer ou de choisir de ne pas en recevoir.\u003Cbr>Nous vous invitons à bien vérifier qu’ils apparaissent dans votre panier durant l’étape de confirmation de coordonnées et de revenir en arrière si le produit n’est plus inclus, en vérifiant que votre commande est éligible.\u003C/p>\n\u003Cp dir=\"ltr\">Une fois la commande validée, nous ne pouvons pas la modifier car les préparateurs se baseront sur la facture pour préparer votre commande. \u003C/p>\n\u003Cp dir=\"ltr\">L’offre ne sera pas applicable sur votre prochaine commande, ni cumulable avec d’autres commandes en cours ou à venir. Elle ne pourra faire l’objet de compensation si les produits ne sont pas dans votre facture et n’ont donc pas été sélectionnés. \u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>Les produits offerts sont proposés selon le stock disponible. Dans le cas où le produit ne serait plus disponible lors de la préparation de votre commande, Typology se réserve le droit de remplacer le produit pour permettre l’envoi de votre commande dans les délais impartis (type de produit équivalent selon la disponibilité). Il ne sera pas possible de choisir un autre produit car tous nos produits ne sont pas éligibles à cette offre, et aucun échange ne sera donc accordé. \u003C/p>",[],"12863421451794",{"title":691,"description":8,"image":692,"canonical":693,"alternates":694},"Sélectionner un produit offert — Assistance",{"url":535,"alt":691},"https://staging-fr.typology.com/support/selectionner-un-produit-offert",{"fr":693,"us":695,"gb":696,"de":697,"jp":698},"https://staging-us.typology.com/support/select-my-free-product","https://staging-uk.typology.com/support/select-my-free-product","https://staging-de.typology.com/support/wie-kann-ich-ein-kostenloses-produkt-auswahlen","https://staging-jp.typology.com/support/select-my-free-product","content:supports:63c1c3f8-7c89-5d68-9438-1ba8f96e7fbd.json","supports/63c1c3f8-7c89-5d68-9438-1ba8f96e7fbd.json","supports/63c1c3f8-7c89-5d68-9438-1ba8f96e7fbd",{"_path":703,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":704,"slug":705,"path":706,"title":707,"categories":708,"action":709,"seo":714,"parent":10,"_id":723,"_type":13,"_source":15,"_file":724,"_stem":725,"_extension":13},"/supports/583ec628-da49-5ef9-ada1-faf20bffae62","583ec628-da49-5ef9-ada1-faf20bffae62","je-ne-parviens-pas-a-modifier-mon-panier","/support/je-ne-parviens-pas-a-modifier-mon-panier","Je ne parviens pas à modifier mon panier",[],{"content":710,"component":566},{"id":704,"body":711,"title":707,"fullSlug":706,"sectionId":614,"categoryId":615,"labelNames":712,"originalZendeskArticleId":713},"\u003Cp id=\"isPasted\">Si lors de votre commande vous ne pouvez pas ajouter de nouveaux produits à votre panier déjà complété, ou bien en retirer, nous vous conseillons d'effacer les cookies et autres données de site stockées sur votre ordinateur.\u003C/p>\n\u003Cp>Procédez au nettoyage puis reconnectez-vous sur le site.\u003C/p>",[],"12863459543954",{"title":715,"description":8,"image":716,"canonical":717,"alternates":718},"Je ne parviens pas à modifier mon panier — Assistance",{"url":535,"alt":715},"https://staging-fr.typology.com/support/je-ne-parviens-pas-a-modifier-mon-panier",{"fr":717,"us":719,"gb":720,"de":721,"jp":722},"https://staging-us.typology.com/support/i-can-t-edit-my-basket","https://staging-uk.typology.com/support/i-can-t-edit-my-basket","https://staging-de.typology.com/support/ich-kann-meinen-warenkorb-nicht-andern-was-soll-ich-tun","https://staging-jp.typology.com/support/i-can-t-edit-my-basket","content:supports:583ec628-da49-5ef9-ada1-faf20bffae62.json","supports/583ec628-da49-5ef9-ada1-faf20bffae62.json","supports/583ec628-da49-5ef9-ada1-faf20bffae62",1774873391771]